Assessing Users' Perceptions on how to Improve Public Services Quality
نویسندگان
چکیده
منابع مشابه
The quality of general dental care: public and users' perceptions.
BACKGROUND Systematic evidence about how the public and users perceive and experience the quality of general dental care is in short supply, particularly in light of the recent changes in the general dental service. The study reported here attempted to fill this gap. OBJECTIVES To identify the criteria the public and users adopt in evaluating the quality of general dental care, and to identif...
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ژورنال
عنوان ژورنال: Public Management Review
سال: 2012
ISSN: 1471-9037,1471-9045
DOI: 10.1080/14719037.2011.649976